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Dec 21, 2020 • Filed to: Answer Hard Drive Problems • Proven solutions

Q: How many times have you faced the issue of an unmountable hard disk on your Mac?
I connected my external hard disk of 3TB to my MacBook Air, though it couldn't mount. However, it detected the hard drive when I ran Disk Utility. Is there any way to get back or recover the data from this unmounted disk of my Mac?

Usually, Mac hard drives are partitioned into different sections, also known as logical volumes. It allows you to store a wide variety of data on it separately. The benefit of the partition system is that there is no risk of overloading on the startup disk volume. That allows the boot process to complete without any issues.

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There are times when the drive doesn’t mount, preventing your system from starting. It is a critical situation because your data stores on the hard disk, and it is now not accessible. There is also the risk of the data getting lost.

  • Part 1: Signs & Potential Reasons for an Unmountable Hard Disk
  • Part 2: Symptoms of an Unmountable Hard Drive
  • Part 3: Possible Causes
  • Part 4: How can You Recover Data from an Unmountable Hard Disk?
  • Part 5: How to Repair Unmountable Hard Drive on Mac?

Part 1: Signs & Potential Reasons for an Unmountable Hard Disk

Every time your Mac system boots up, it is going to run a self-test. It is then that the startup disk is mounted, and the files needed for launching the OS gets loaded. Therefore, the startup disk volume must mount appropriately. Otherwise, it may become difficult to access the required data.

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As already mentioned, there are many reasons why such a situation arises. Find out the most common reasons here.

It may happen that some type of unexpected error has occurred in your Mac volume. Such errors can make the volume unmountable, preventing the data from showing up. Here are the causes of unmountable hard disks:

  • File system corruption
  • Catalog file corruption
  • Volume header corruption
  • Malware attacks
  • macOS malfunction

If the Mac hard disk is insurmountable, it significantly increases the risks of notable losses in terms of essential files like photos, emails, and work documents. If it happens, you will want to know the ways to recover your unmountable and inaccessible hard disk on Mac and the files stored on it.

Part 2: Symptoms of an Unmountable Hard Drive

Many symptoms may show that your Mac’s hard disk is on the verge of crashing. You should know that the disc is going to unmount if you see the following signs:

  • A drive doesn’t mount through one of the following ways - USB or firewire
  • You can see the files, but cannot carry out any functions such as moving or copying
  • The drive mounts on a rare occasion but doesn't mount again
  • When you mount the drive, the Mac OS X gets frozen
  • Data read/write functions and access becomes quite slow
  • There is a strange noise from the drive, which can indicate some type of physical damage or corruption

Part 3: Possible Causes

The signs of a hard drive dimming out within Disk Utility can vary from one situation to another. So you should know about these different reasons to be able to determine how to repair the external hard disk that fades within Disk Utility.

Virus or Malware Attack

Once the hard drive has a virus infection, it can cause your system files to get corrupted. It can cause the hard disk to become unmountable. The result is a hard drive that is merely unmountable.

Corruption of File System

The volume data becomes inaccessible to the Mac OS X if there is corruption in the local file system structure. Some of the contributing reasons for file system corruption include erroneous formatting, erroneous re-formatting, or incorrect file system conversion.

Corrupt Volume Header

The volume header is necessary for providing the required data to the operating system. It makes use of header information for mounting a specific volume. Volume can become unmountable when there is a corruption of volume header.

A Hard Drive with Bad Sectors

Bad sectors may also cause an unmounted Mac hard disk. It usually occurs when some type of physical damage happens to the drive. These bad sectors gradually deteriorate and can become entirely useless for storing data. The data stored in this sector will also become difficult to access. Hard drives are known to be highly sensitive to fluctuations in power. So, this can also cause the development of bad sectors. When there are bad sectors, Mac OS X can fail to access the data either partially or entirely.

Operating System Malfunction

The hard drive volume may have become unmountable because the OS crashed.

Sudden Mac Reboot

Your Mac hard drive may also be damaged by the unexpected shutdown of the Mac system. It may happen by an immediate reboot or power failure.

Failure of Disk Utility

You can use the Disk Utility tool for a wide range of tasks, including resizing, file system conversion, and re-partitioning. If an error occurs during these functions, it can render the Mac hard disk volume unmountable.

Part 4: How can You Recover Data from an Unmountable Hard Disk?

It commonly occurs that the external hard disk becomes unmountable and results in data loss. Even the disk utility may not help you repair the unmounted volume. In such a situation, the right step to take is to recover your data from the unmountable drive.

You can recover your files from an unmountable volume on your Mac OS X by downloading and installing the Recoverit Data Recovery tool for Mac. You should then follow these steps to access all the data.

Step 1: Launching Recoverit

Open Recoverit Mac Data Recovery tool. Select the hard drive volume that has the issue of lost data. Click on ‘start.’

Step 2: Scanning

Recoverit data recovery starts scanning to find the lost data from the drive. Give it some time to complete the scanning process.

Step 3: Check and recover files

Once the scanning ends, it becomes possible to check all the recoverable files. You can preview these files on the volume and recover them to a location of your choice.

Part 5: How to Repair Unmountable Hard Drive on Mac?

When you face the problem of unmountable hard drive volume, the first thought that comes to your mind is to use the Disk Utility to recover it. There is a built-in feature in Disk Utility, known as First Aid. It allows you to check volume errors and make attempts to repair them.

However, using First Aid is not a favorable method. Firstly, it is often seen to fail to repair errors at times. Secondly, it is likely to cause damage to the data, making it impossible to recover it.

Method 1: Use Disk Utility

Disk Utility is capable of repairing specific drive issues. You can use it when your Mac volume gives the unmountable error.

  • Open Apple Menu
  • Click on ‘restart.’
  • Press and hold the buttons Command and R
  • Keep pressing until you see the Apple Logo
  • Click on Disk Utility
  • Click on Continue
  • Select the option 'View.'
  • Choose ‘show all devices’
  • Select the volume that you want to repair from the sidebar
  • Click on ‘First Aid.’
  • Disk Utility may inform that the hard drive is likely to fail. Make sure to take data back up and replace with another drive
  • If Disk Utility doesn’t make that message, take the next step
  • Click on ‘Run.’
  • Disk Utility may inform you that the drive is repaired
  • If Disk Utility doesn’t give this message, you will have to format the unmountable hard disk before restoring it
  • If the 'repaired' word comes, you can use the drive without any issues.

Method 2: Formatting

Once the data has been recovered, it is necessary to reformat the drive that had the unmountable error. It will ensure that it starts working correctly again. The steps involved are as follows:

  • Go to Utilities and Open Disk Utility
  • Click on the icon showing your hard drive volume from the sidebar
  • Click on the ‘erase’ tab and fill the required information
  • When the ‘erase’ button appears, click on it and the formatting will begin

Conclusion

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So, your hard drive volume can become unmountable because of reasons like Disk Utility failure, File System corruption, and Mac OS issues. If you have this issue, it is essential to recover data from such a drive at the earliest.

Using Recoverit Data Recovery software allows you to recover the data from your unmountable Mac hard disk in just minutes. It is a sophisticated hard disk file recovery tool for Mac. It has advanced data recovery features, yet it is easy to use for getting your data back from a drive that has been rendered unmountable.

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VMware Workspace ONE Assist for macOS Release Notes provides information on the new features and improvements in each release. This page includes a summary of the new features introduced, a list of our resolved issues, and known issues.

New Features

Workspace ONE Assist 21.03 for macOS

  • Enhanced performance using VP8 encoding

    Workspace ONE Assist now supports VP8 encoding on macOS devices to enhance streaming quality and performance during a screen share session across all supported browsers. With the support for VP8 encoding, Memory and CPU usage on the remote device will also see a significant improvement. VP8 encoding is enabled by default and does not require any additional configurations.

Workspace ONE Assist 20.11 for macOS

  • Introducing Session Collaboration

    When providing efficient troubleshooting and support to end users, sometimes it is necessary for help desk and IT admins to collaborate with other subject matter experts. For example, higher tiers of help desk and engineering resources. Workspace ONE Assist introduces Session Collaboration to facilitate multiple console users to collaborate with each other by enabling them to remotely view and control the same device.

    The primary console user who initiates an Assist session (Host) can invite other participants to join the session by sharing a Session Invitation by Chat or email. These additional participants (Guests) can remotely view the same device and draw over the device using the White Board tool provided within Assist.

    A Guest can also request permission from the Host to control the remote device. Once permission is granted, the Guest can control the remote device and access other limited tools like White Board, Shortcuts, and the Virtual Keyboard.

    Note: Certain capabilities like the ability to invite additional guests to a session, manage files, run commands remotely through Command line, or the Remote Shell tool, Screen Recording, Screenshots, and Ending a session is limited to a Host of the session.

  • Introducing Chat within Assist Sessions

    To facilitate better communication during an Assist session, Workspace ONE Assist introduces Chat. The Chat functionality can be used for communication between the console user initiating the session, all participants collaborating on the session, and the remote user on the device.

    Chat can be accessed on the Assist console from the tool bar menu and can be used to send text messages to all participants in a session. You can also send private text messages to individual participants and the remote user.

    Chat can be used during an Assist session regardless of the tool being used. For example, if only a Manage Files session is initiated with the remote device, Chat is still accessible.

    On the remote device, Chat messages can be accessed from within the Chat tab in the Assist application. The Chat tab is available on both Attended and Unattended modes. The end user is notified about new messages only in Attended mode.

  • Introducing support for macOS Big Sur 11

    Workspace ONE Assist introduces support for macOS Big Sur 11 and is available on both Intel and Apple Silicon macOS devices. Existing capabilities and tools like Screen Share, Manage Files, and Remote Shell continue to be supported on macOS Big Sur 11.

    On macOS devices running Catalina 10.15, Workspace ONE Assist requires the Screen Recording permission to be enabled for the Assist application in order to provide Remote View and Screen Share capabilities. In Catalina, this permission is granted by either an admin user or standard user on the remote macOS device.

    Starting in macOS Big Sur 11, Apple allows Screen Recording permission to be granted only by a remote user with administrator privileges. As a result, a one-time Screen Recording permission must be granted at the beginning of the first Assist session, by a remote user with admin privileges. This permission can be enabled under System Preferences > Security & Privacy > Privacy > Screen Recording.

    The Assist console provides the admin with necessary instructions that can be communicated to the remote user during an Assist session. The Manage Files and Remote Shell client tools are not affected by the above change.

    You can allow standard users to enable Screen Recording on macOS Big Sur by including a new profile key for the Privacy Preferences Policy payload and deploying it to the enrolled device.

    To install this new profile key, a Custom Settings payload profile can be used with the following XML (also available in the release package):

  • Removing Certificate dependency on macOS Assist agent

    The Workspace ONE Assist agent currently contains a deployment certificate that expires at regular intervals. When the certificate expires, the Assist agent fails new registrations to the Assist server. In order to avoid registration failures, customers needed to upgrade the Workspace ONE Assist agent on the device.

    To avoid the need for frequent upgrades to the Assist agent, the dependency of embedding the deployment certificate is removed. The Assist agent builds the certificate chain with the embedded root and intermediaries and receives the deployment and leaf certificates from the Assist server. This implementation ensures that the Assist application only makes enrollment requests to a trusted Assist server and all connections are secure.

Workspace ONE Assist 20.07 for macOS

  • Introducing Activity Logs within the Workspace One Assist app, to provide end users with better visibility into the actions performed by the Help Desk Admin during a Remote Control session.
    • Logs captured include information such as timestamp and action performed.
    • Logs are available during a session from within the Assist app in the new Log tab.
    • Once the session has concluded, logs appear in the Settings icon for all past sessions.
    • These logs provide the end user full visibility into the actions performed in the File Manager and the Commands executed in the Remote Shell tool.
    • The logs also include the status of the authentication process.
  • Enhanced on screen notifications and menu to pause and disconnect a session.
    • End users can now pause and disconnect from an Assist session using the always on-screen menu.
  • Privacy Enhancements to Screen Recording and Screenshot functionality.
    • The end user can authorize or deny the initial screen recording or screenshot request made by the Help Desk Admin.
    • If the initial request for recording or screenshot is authorized, a notification appears before each subsequent use of the above functionality in the same session.
  • Event logs under the Device Details > More > Troubleshooting section now displays Assist related events for better visibility and easier troubleshooting. These logs provide details on the Assist Agent installation, registration, and connection events (previously available for Android only).

Minimum Requirements

  • macOS 10.13 (High Sierra) or later.
  • macOS (Big Sur), Workspace ONE UEM and Workspace ONE Intelligent Hub 2011.
  • Workspace ONE Assist Console - 21.03.00
  • Workspace ONE Intelligent Hub 19.12 or later.
  • Workspace ONE UEM 1912 or later.
  • Latest versions of Chrome, Edge, Firefox, or Safari.

Download Instructions

  • Download the macOS Assist agent from the My Workspace ONE Portal and follow the instructions found here.

Support Contact Information

To receive support, either submit a ticket with the My Workspace ONE portal or call your local support line.

Resolved Issues

The resolved issues are grouped as follows.

Resolved Issues for Workspace ONE Assist 21.03 for macOS
  • AET-4188 – Security Improvements to prevent sensitive information about the application or its components from being inappropriately disclosed to the users.

  • AET-4189 – Security Improvements to provide protections against Clickjacking.

  • Other Security Enhancements.

Resolved Issues for Workspace ONE Assist 20.11 for macOS

Undercover Agent Mac Os 11

  • We are always working to improve [App Name] with every release. There are no major bug fixes to report.

Resolved Issues for Workspace ONE Assist 20.07 for macOS
  • We are always working to improve Workspace ONE Assist for macOS with every release. There are no major bug fixes to report.

Known Issues

The known issues are grouped as follows.

Known Issues for Workspace ONE Assist 21.03 for macOS
    • AET-5141 – The macOS-Assist is crashed when sending non-ASCII characters in the chatbox.
Known Issues for Workspace ONE Assist 20.11 for macOS

Undercover Agent Mac Os Download

  • We haven’t identified any notable known issues in this release. If you’re facing any problems, feel free to reach out to our support team.

Undercover Agent Mac Os X

Known Issues for Workspace ONE Assist 20.07 for macOS

Mac Os Versions

    • Assist Agent upgrades using the Bootstrap method exhibits inconsistent behavior, post upgrade. The SFD method is recommended for app upgrades.
    • If the device is rebooted during an active session, the system automatically reinstates the session only after the end user enters the login credentials.
    • If the TCC profile is not installed during the first session, there is a prompt that requests end user to enable the Accessibility permissions for Assist. This prompt appears to the end user once.